Education: The practice conducts an annual review of patient complaints and suggestions to ascertain general learning points which are shared with the team.

British Medical Association (BMA)
TITLE
Education: The practice conducts an annual review of patient complaints and suggestions to ascertain general learning points which are shared with the team.

SOURCE(S)
British Medical Association (BMA) and NHS Employers. Quality and outcomes framework guidance for GMS contract 2009/10. London (UK): British Medical Association, National Health Service Confederation; 2009 Mar. 162 p.

open here to see the full-text:
Education: The practice conducts an annual review of patient complaints and suggestions to ascertain general learning points which are shared with the team.