martes, 17 de agosto de 2010
Using Social Marketing to Manage Population Health Performance
Michael L. Rothschild, MBA, PhD
Suggested citation for this article: Rothschild ML. Using social marketing to manage population health performance. Prev Chronic Dis 2010;7(5).
http://www.cdc.gov/pcd/issues/2010/sep/10_0034.htm. Accessed [date].
Population health can be affected by implementing pay-for-performance measures with key players. From a social marketing perspective, people (both consumers and managers) have choices and will do what they perceive enhances their own self-interest. The bottom-up focus of social marketing begins with an understanding of the people whose behaviors are targeted. Desired behavior results when people perceive that they will get more value than the cost of behaving and when the resulting offer is perceived to be better than what is obtainable through alternative choices. Incentives should be offered to consumers; managers should receive motivation for their own behavior and understand how to motivate relevant consumers. Pay can be monetary or nonmonetary, tangible or intangible. Everyone is paid for performance. Some are paid well enough to behave as desired; others are offered a poor rate of pay and choose not to behave.
Organize policy and strategy so that self-interest does what the community requires.
Adapted from LeGrand (1)
open here to see the full-text:
Preventing Chronic Disease: September 2010: 10_0034