lunes, 6 de diciembre de 2010

Using Workforce Practices to Drive Quality Improvement: A Guide for Hospitals


Using Workforce Practices To Drive Quality Improvement
A Guide for Hospitals

The purpose of this guide is to provide hospital leaders and human resources staff a basic description of four high-performance work practices (HPWPs) that can help improve an organization's capacity to effectively attract, select, hire, develop, and retain and deploy personnel in ways that best support a high-performing health care system. It also offers approaches and recommendations for implementing HPWPs in their organizations.


Select for print version (PDF File, 1.3 MB; PDF Help; 18 pages).
http://www.ahrq.gov/qual/workforceguide.pdf

Contents

Acknowledgments
Introduction
HPWP Category 1: Organizational Engagement Practices
HPWP Category 2: Staff Acquisition and Development Practices
HPWP Category 3: Frontline Empowerment Practices
HPWP Category 4: Leadership Alignment/Development
Facilitating the Adoption of High-Performance Work Practices
Conclusion
Organizational Assessment
Resources
Acknowledgments

The Health Research & Educational Trust (HRET), an affiliate of the American Hospital Association (AHA), is dedicated to transforming health care through research and education. The research and publication costs for this guide were funded by the Agency for Healthcare Research and Quality (Contract No. HHSA290200600022, Task Order No. 5).

We appreciate the work of the following contributors who served as advisors to this project:

Peter I. Buerhaus, Ph.D., RN, FAAN
Professor of Nursing
Vanderbilt University

Myron D. Fottler, Ph.D.
Director of Programs
University of Central Florida

Jane Grady, Ph.D.
Assistant Vice President, Human Resources
Rush University Medical Center

Stephen R. Grossbart, Ph.D.
Corporate Quality Officer
Catholic Healthcare Partners

Stephen R. Mayfield, Dr.H.A., M.B.A., M.B.B.
Senior Vice President for Quality and Performance Improvement
Quality Center Director
American Hospital Association

Nicole Morin-Scribner, M.B.A., SPHR
Director of Human Resources
St. Mary's Health System

Nancy Pratt, RN, M.S.
Senior Vice President, Clinical Effectiveness
Sharp HealthCare

Contact Information; Jan De La Mare, AHRQ. E-Mail: Jan.DeLaMare@ahrq.hhs.gov.


The authors of this report are responsible for its content. The authors and investigators have all provided assurances to AHA and AHRQ that they did not have any affiliations or financial involvement that created a conflict of interest with respect to any of the material or conclusions presented in this publication. Funding of the Guide by the Agency for Healthcare Research and Quality in the U.S. Department of Health and Human Services was provided to collect and disseminate employment practices that have yielded high quality outcomes. The contents of the Guide should not be interpreted as mandatory national standards of clinical practice or quality health care.

full-text (large):
Using Workforce Practices to Drive Quality Improvement: A Guide for Hospitals

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