Why Improve Patient Experience? How To Justify the Effort

Why Improve Patient Experience? How To Justify the Effort

The CAHPS Improvement Guide now highlights the clinical and business benefits associated with improving patients’ experiences with ambulatory care. This new section of the Guide can help health care organizations make a compelling case for identifying and addressing performance issues revealed by CAHPS survey scores.

View this new section of the CAHPS Improvement Guide at https://www.cahps.ahrq.gov/QIguide/default.aspx.

Browse the Improvement Interventions at https://www.cahps.ahrq.gov/QIguide/content/interventions/default.aspx.

Comments or Questions?

Please contact the CAHPS Help Line at cahps1@ahrq.gov or 800-492-9261.