Nov 13, 2014
By: Sylvia Mathews Burwell, HHS Secretary
With just two days to go until the start of Open Enrollment, I want to share with you what we've been doing at the Department of Health and Human Services to expand access to quality, affordable coverage to more people and to lay the groundwork for a successful Open Enrollment.
First, we're committed to improving the consumer experience. We've listened to feedback and have put that learning into practice. Most consumers who come back to HealthCare.gov to renew their coverage will find about 90% of their application is pre-populated, based on answers from last year. Consumers who are renewing coverage, as well as consumers shopping for coverage for the first time, will have 25% more options to choose from on average. That means consumers can shop and find a more affordable plan that better meets their needs. And we've added 1,000 representatives to our 24-hour call center to answer questions and help consumers get and stay covered.
Read More: Getting Ready for Open Enrollment First, we're committed to improving the consumer experience. We've listened to feedback and have put that learning into practice. Most consumers who come back to HealthCare.gov to renew their coverage will find about 90% of their application is pre-populated, based on answers from last year. Consumers who are renewing coverage, as well as consumers shopping for coverage for the first time, will have 25% more options to choose from on average. That means consumers can shop and find a more affordable plan that better meets their needs. And we've added 1,000 representatives to our 24-hour call center to answer questions and help consumers get and stay covered.
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