lunes, 5 de diciembre de 2011

New CAHPS Resources on Quality Improvemen​t

New Case Studies on Improving Patient Experience with Ambulatory Care
Check out two new case studies that focus on the successful implementation of quality improvement methods in a clinical practice setting.

In A Tale of Three Practices: How Medical Groups are Improving the Patient Experience, Shaller Consulting discusses the ways in which three medical practices in different parts of the country have achieved improvements in specific domains of the CAHPS Clinician & Group Survey. Find this report at

In Improving Customer Service and Access in a Surgical Practice, RAND describes the efforts of a surgical specialty medical practice to improve customer service and access for its patients. Find this and other case studies by RAND at

The CAHPS Improvement Guide: Updated Guidance on Quality Improvement Steps
The CAHPS Consortium has updated guidance on managing the quality improvement process. This section discusses key steps for implementing strategies and actions aimed at improving performance on CAHPS surveys. View this new section of the CAHPS Improvement Guide at

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