Improving Your Performance on the CAHPS Health Plan Survey

Improving Your Performance on the CAHPS Health Plan Survey
Tuesday, March 31, 2009 – 2:00-3:30 pm ET


This free Webcast will explain how to use the CAHPS Health Plan Survey to identify improvement opportunities and design an effective quality improvement strategy.

What You Can Learn
How information and new online reporting tools available from the National CAHPS Benchmarking Database can help you identify opportunities to improve enrollees’ experiences with your plan.
How the new online version of the CAHPS Improvement Guide can help you find strategies for improving specific aspects of your enrollees' experiences.
How to use the process of quality improvement to improve your enrollees’ experiences.
How to develop an effective action plan for improving enrollees’ experiences.
What drives the successful implementation of a plan to improve enrollees’ experiences.

Who Should Attend?
Quality improvement leaders and staff at health plans and State agencies as well as anyone interested in the use of the CAHPS Health Plan Survey to improve the care and services that enrollees receive.

Submit Questions Now to cahps1@ahrq.gov
We invite you to send any questions that you would like us to address on the Webcast. While we cannot guarantee that we will get to every question, this will help us anticipate your concerns and information needs.

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Improving Your Performance on the CAHPS Health Plan Survey