AHRQ Patient Safety Network ► Exploring the role of communications in quality improvement: a case study of the 1000 Lives Campaign in NHS Wales.

AHRQ Patient Safety Network



Exploring the role of communications in quality improvement: a case study of the 1000 Lives Campaign in NHS Wales.

Cooper A, Gray J, Willson A, Lines C, McCannon J, McHardy K. J Commun Healthc. 2015;8:76-84.

This study examined how a quality improvement effort was communicated to frontline health care workers and found that structured communication enhanced awareness and knowledge of the planned safety intervention. The authors recommend that patient safety programs incorporate structured communication to frontline staff, but they suggest further study of its effects on safety culture is needed.

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