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Perspectives on Safety

New Thinking About High Reliability

INTERVIEW

In Conversation With… Mark Chassin, MD, MPP, MPH

Dr. Chassin is president and chief executive officer of The Joint Commission. He is also president of the Joint Commission Center for Transforming Healthcare, a center he began to promote high reliability and transformative practice. We spoke with him about new thinking in high reliability.

INTERVIEW

In Conversation With… Kathleen Sutcliffe, MSN, PhD

Professor Sutcliffe is a Bloomberg Distinguished Professor of Business and Medicine at Johns Hopkins University. She studies organizational adaptability, reliability, resilience, and safety in health care. We spoke with her about high reliability in health care organizations.

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