Bridging the gap between work-as-imagined and work-as-done.

Deutsch ES. PA-PSRS Patient Saf Advis. June 2017;14:80-83.

Understanding what is possible in the context of frontline practice is key when designing enhancements to augment care safety. Discussing the difference between work-as-imagined and work-as-done, this commentary highlights the value of combining the two approaches to inform and implement improvements in health care.