CAHPS Research Meetings: Sept. 18 Virtual Research Meeting: “Strengthening Partnerships with Patients and Families to Assess and Improve the Experience of Care” Date: Thurs., Sept. 18, 2025 Time: 11 am- 3 pm ET

CAHPS Research Meetings: .block-topics-expandable-text.boxlinks .topics-btn-text { font-size: 1.3em; font-weight: 600; padding: 20px 50px 20px 20px; font-family: "Public Sans Semibold", sans-serif; margin-top: 20px; } button.topics-btn[aria-expanded="false"]:after { content: ""; display: inline-block; background-image: url(/themes/custom/ahrq_bootstrap_barrio/pattern-lab/source/images/theme_core/plus-solid_5B616B.png); background-repeat: no-repeat; background-size: contain; width: 20px; height: 20px; position: absolute; float: right; ri On September 18, AHRQ’s Consumer Assessment of Healthcare Providers and Systems (CAHPS®) program will host a virtual research meeting focused on the integral role of patients and families in the development and implementation of care experience assessments and quality improvement strategies. The CAHPS Research Meeting will share current research and best practices related to the following questions: How can creative participatory design methods strengthen patient and family involvement? What collaborative roles can patients and families play to better capture their healthcare experiences? How could various patient engagement strategies be used to collaboratively improve the design and effectiveness of CAHPS measurement tools? How can healthcare teams most effectively focus on the healthcare experiences that matter most to patients and families in quality improvement efforts? How can storytelling by patients be used to enhance understanding and empathy among healthcare providers, and also reduce harm? Maura Cass, a former partner and head of Health at the award-winning global design firm IDEO, will present the keynote address entitled “Engaging Meaningfully with Patients & Families: Building Capacity for Human-Centered Design.”