Listening to the Voice of the Patient: Using Multiple Feedback Methods to Complement CAHPS Survey Data

Listening to the Voice of the Patient: Using Multiple Feedback Methods to Complement CAHPS Survey Data: The webinar will discuss how patient experience professionals use multiple feedback methods to fully capture the patient voice. Speakers will describe how additional feedback methods complement CAHPS data, and how this integration of data sources informs their efforts to identify improvement areas and potential solutions. May 8, 1 to 2 p.m. ET: Listening to the Voice of the Patient: Using Multiple Feedback Methods to Complement CAHPS Survey Data will highlight how patient experience professionals use multiple patient feedback methods to complement AHRQ’s Consumer Assessment of Healthcare Providers and Systems (CAHPS®) data.