Inside STAT: How should hospitals respond to bias from patients? Experts offer a playbook

A small STAT survey of physicians in 2017 found that the majority of them reported being at the receiving end of some form of abuse from patients, but hospitals don't usually have policies in place to help providers deal with this problem. Now, new recommendations offer some ways that hospitals can better address incidents of patient bias. Some institutions had refrained from creating their own framework believing that the problem was too complicated to address, experts tell STAT's Alexander Spinelli. But the new guidelines break down the actions to take, asking hospitals to craft policies specifically to address patient bias, to consider the needs of all staff — not just physicians — and to create a system so problems can be reported in a routine way. Read more here.