AHRQ Views Blog: CAHPS® – 25 Years of Putting the Patient First

AHRQ’s Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Program, which recently marked its 25th year of helping healthcare organizations understand patients’ experiences with their care, is the subject of a new AHRQ Views blog. Agency Director Gopal Khanna, M.B.A., and CAHPS Director Caren Ginsberg, Ph.D., note that healthcare organizations have used the CAHPS evidence-based surveys over more than two decades to improve healthcare quality and emphasize patient-centered care. Beginning with a survey to measure beneficiaries’ experience with health plans, the program now covers patients’ experiences with hospitals, other healthcare facilities, medical groups and providers. Later this month, in response to the COVID-19 pandemic, CAHPS will release a beta version of a survey to assess patients’ experience with any format of ambulatory care visit, including telehealth. Access the blog post.