CMS NEWS: Weekly Enrollment Snapshot: Week 4

FOR IMMEDIATE RELEASE
November 28, 2018

Contact: CMS Media Relations
(202) 690-6145 | CMS Media Inquiries

Weekly Enrollment Snapshot: Week 4

Week 4, Nov 18-24, 2018

In week four of the 2019 Open Enrollment, 500,437 people selected plans using the HealthCare.gov platform. As in past years, enrollment weeks are measured Sunday through Saturday.  Consequently, the cumulative totals reported in this snapshot reflect one fewer day than last year.

Every week during Open Enrollment, the Centers for Medicare & Medicaid Services (CMS) will release enrollment snapshots for the HealthCare.gov platform, which is used by the Federally-facilitated Exchanges and some State-based Exchanges. These snapshots provide point-in-time estimates of weekly plan selections, call center activity, and visits to HealthCare.gov or CuidadoDeSalud.gov.

The final number of plan selections associated with enrollment activity during a reporting period may change due to plan modifications or cancellations. In addition, the weekly snapshot only reports new plan selections and active plan renewals and does not report the number of consumers who have paid premiums to effectuate their enrollment.

Definitions and details on the data are included in the glossary.

HealthCare.gov Platform Snapshot

HealthCare.gov Platform Snapshot	Week 4: Nov 18 – 24	Cumulative:  Nov 1-24
Plan Selections	500,437	2,424,913
New Consumers	131,224	588,131
Consumers Renewing Coverage	369,213	1,836,782
Consumers on Applications Submitted	716,629	4,055,111
Call Center Volume	406,105	1,975,535
Calls with Spanish Speaking Representative	27,312	135,918
HealthCare.gov Users	1,731,525	7,200,000
CuidadoDeSalud.gov Users	67,245	271,007
Window Shopping HealthCare.gov Users	139,099	750,421
Window Shopping CuidadoDeSalud.gov Users	5,461	22,003

HealthCare.gov State-by-State Snapshot 

The state-by-state Snapshot provides cumulative individual plan selections for the 39 states using the HealthCare.gov platform. Cumulative individual plan selections for the states using the HealthCare.gov platform include: 

State	Cumulative Plan Selections Nov 1 – 24
Alaska	5,582
Alabama	49,371
Arkansas	16,782
Arizona	40,861
Delaware	5,754
Florida	622,664
Georgia	139,645
Hawaii	6,017
Iowa	14,211
Illinois	73,688
Indiana	35,100
Kansas	26,986
Kentucky	22,565
Louisiana	22,571
Maine	17,551
Michigan	71,596
Missouri	59,121
Mississippi	27,144
Montana	11,241
North Carolina	140,741
North Dakota	5,856
Nebraska	28,714
New Hampshire	11,434
New Jersey	66,473
New Mexico	12,724
Nevada	23,550
Ohio	48,148
Oklahoma	38,659
Oregon	41,882
Pennsylvania	92,775
South Carolina	62,358
South Dakota	8,043
Tennessee	58,151
Texas	311,489
Utah	56,105
Virginia	73,726
Wisconsin	62,150
West Virginia	5,735
Wyoming	7,750

Glossary

Plan Selections: The cumulative metric represents the total number of people who have submitted an application and selected a plan, net of any cancellations from a consumer or cancellations from an insurer that have occurred to date. The weekly metric represents the net change in the number of non-cancelled plan sections over the period covered by the report.

Plan selections will not include those consumers who are automatically re-enrolled into a plan.

To have their coverage effectuated, consumers generally need to pay their first month’s health plan premium. This release does not report the number of effectuated enrollments.

New Consumers: A consumer is considered to be a new consumer if they did not have 2018 Exchange coverage through December 31, 2018 and had a 2019 plan selection.

Renewing Consumers: A consumer is considered to be a renewing consumer if they have 2018 Exchange coverage through December 31, 2018 and either actively select the same plan or a new plan for 2019.

Exchange: Generally, this report refers to 39 states that use the HealthCare.gov platform. The states using the HealthCare.gov platform for the individual market Exchange are Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Mississippi, Missouri, Montana, Nebraska, New Hampshire, New Jersey, Nevada, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.

HealthCare.gov States: The 39 states that use the HealthCare.gov platform for the 2019 benefit year, including the Federally-facilitated Exchanges and some State-based Exchanges.

Consumers on Applications Submitted: This includes a consumer who is on a completed and submitted application to the Exchange using the HealthCare.gov platform. If determined eligible for Exchange coverage, a consumer still needs to pick a health plan (i.e., plan selection) and pay their premium to get covered (i.e., effectuated enrollment). Because families can submit a single application, this figure tallies the total number of people on a submitted application (rather than the total number of submitted applications).

Call Center Volume: The total number of calls received by the call center for the 39 states that use the HealthCare.gov platform over the time period covered by the snapshot. Calls with Spanish speaking representatives are not included.

Calls with Spanish Speaking Representative: The total number of calls received by the call center for the 39 states that use the HealthCare.gov platform over the time period covered by the snapshot where consumers chose to speak with a Spanish-speaking representative. These calls are not included within the Call Center Volume metric.

HealthCare.gov Users or CuidadoDeSalud.gov Users: These user metrics total how many unique users viewed or interacted with HealthCare.gov or CuidadoDeSalud.gov, respectively, over the course of a specific date range. For cumulative totals, a separate report is run for the entire Open Enrollment period to minimize users being counted more than once during that longer range of time and to provide a more accurate estimate of unique users. Depending on an individual’s browser settings and browsing habits, a visitor may be counted as a unique user more than once.

Window Shopping HealthCare.gov Users or CuidadoDeSalud.gov Users: These user metrics total how many unique users interacted with the window-shopping tool at HealthCare.gov or CuidadoDeSalud.gov, respectively, over the course of a specific date range. For cumulative totals, a separate report is run for the entire Open Enrollment period to minimize users being counted more than once during that longer range of time and to provide a more accurate estimate of unique users. Depending on an individual’s browser settings and browsing habits, a visitor may be counted as a unique user more than once. Users who window-shopped are also included in the total HealthCare.gov or CuidadoDeSalud.gov user total.