Putting out fires: a qualitative study exploring the use of patient complaints to drive improvement at three academic hospitals. | AHRQ Patient Safety Network

Putting out fires: a qualitative study exploring the use of patient complaints to drive improvement at three academic hospitals. | AHRQ Patient Safety Network

• Study
 
• Published May 2019

Putting out fires: a qualitative study exploring the use of patient complaints to drive improvement at three academic hospitals.

Liu JJ, Rotteau L, Bell CM, Shojania KG. BMJ Qual Saf. 2019 May 23; [Epub ahead of print].

When engaged in safety efforts, patients may identify hazards not detected through other means. Patient relations personnel interviewed in this qualitative study revealed that patient complaints rarely lead to organization-wide change. An Annual Perspective described how patients can effectively coengineer safer health care systems.

PubMed citationAvailable at

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