COVID-19: Peer support and crisis communication strategies to promote institutional resilience. | PSNet

COVID-19: Peer support and crisis communication strategies to promote institutional resilience. | PSNet

COVID-19: Peer support and crisis communication strategies to promote institutional resilience.

Wu AW, Connors C, Everly Jr GS. Ann Intern Med. 2020

To address the negative psychological impacts faced by healthcare workers during the COVID-19 crisis, the authors of this commentary recommend three strategic principles for healthcare institutions responding to the pandemic:

• Encourage leadership to focus on resilience
• Ensure that crisis communication provides both information and empowerment
• Create a continuum of staff support within the organization to address a surge in mental health concerns among healthcare workers.