Charges for emails with doctors and other healthcare providers By Justin Lo, Krutika Amin, and Cynthia Cox KFF

https://www.healthsystemtracker.org/brief/charges-for-emails-with-doctors-and-other-healthcare-providers/ The widespread adoption of electronic health records has improved the ability for patients and providers to send secure electronic messages (emails) to each other through online portals. This trend in patient-provider messaging further accelerated early in the COVID pandemic as more patients sought medical care remotely. The addition of billing codes for digital health services and subsequent changes in insurers’ payment policies have enabled providers to bill insurers and patients for messaging.