CMS Should Embrace A One-Door, Agency-Wide Approach To Beneficiary Experience And Engagement June Cha,Kristi Martin,andEsther Krofah May 13, 2026

https://www.healthaffairs.org/content/forefront/centers-medicare-and-medicaid-services-should-embrace-one-door-agencywide-approach?utm_campaign=forefront&utm_medium=email&_hsenc=p2ANqtz-_0_B-Vh22hMWX8VKaKRuZ3uMgfUEJjMkLFVQFDPcy9I2n22R7zUYOMbzd7NgLtJva9lgDjcFmLK7sN36exAtJMZBtLHw&_hsmi=419001099&utm_source=hasu The goal is to achieve greater policy alignment with the values and preferences of those served by the agency—and in so doing, to build public trust.