Patient-centered insights: using health care complaints to reveal hot spots and blind spots in quality and safety. | AHRQ Patient Safety Network

Patient-centered insights: using health care complaints to reveal hot spots and blind spots in quality and safety. | AHRQ Patient Safety Network

• Study
 
• Published September 2018

Patient-centered insights: using health care complaints to reveal hot spots and blind spots in quality and safety.

Gillespie A, Reader TW. Milbank Q. 2018;96:530-567.

Patient voices provide crucial insight into health care safety hazards. Researchers classified 1110 patient complaints submitted to England's National Health Service to identify stages of care where harm occurred. The most common cause of major or catastrophic harm was diagnostic error.

PubMed citationAvailable at

Related Resources

JOURNAL ARTICLE › COMMENTARY

Partnering with pediatric patients and families in high reliability to identify and reduce preventable safety events.

Kirby J, Cannon C, Darrah L, Milliman-Richard Y. Patient Exp J. 2018;5:76-90.

JOURNAL ARTICLE › STUDY

Barriers and facilitators to implementing a process to enable parent escalation of care for the deteriorating child in hospital.

Gill FJ, Leslie GD, Marshall AP. Health Expect. 2018 Jul 2; [Epub ahead of print].

JOURNAL ARTICLE › STUDY

Frequency and nature of potentially harmful preventable problems in primary care from the patient's perspective with clinician review: a population-level survey in Great Britain.

Stocks SJ, Donnelly A, Esmail A, et al. BMJ Open. 2018;8:e020952.

JOURNAL ARTICLE › STUDY

Mixed-methods evaluation of real-time safety reporting by hospitalized patients and their care partners: the MySafeCare application.

Collins SA, Couture B, Smith AD, et al. J Patient Saf. 2018 Apr 27; [Epub ahead of print].

JOURNAL ARTICLE › STUDY

Perspectives on patient and family engagement with reduction in harm: the forgotten voice.

Schenk EC, Bryant RA, Van Son CR, Odom-Maryon T. J Nurs Care Qual. 2018 Jun 8; [Epub ahead of print].

View More