“Understanding CAHPS Surveys: A Primer for New Users,” a recent Webcast from the Agency for Healthcare Research and Quality (AHRQ), is now available on the CAHPS Web site. The Webcast provided an overview of the CAHPS surveys and explained how CAHPS surveys focus on patients’ priorities and build on current research in survey development and administration. Speakers reviewed recommended guidelines for administering CAHPS surveys and discussed the ways in which organizations are using survey results.
If you have any questions or comments, please contact the CAHPS User Network at cahps1@westat.com or 1-800-492-9261.
INFOGRAPHIC
Understanding CAHPS Surveys: A Primer for New Users (Webcast): Annual Refresher
January 8, 2019
Summary
This Webcast from the Agency for Healthcare Research and Quality (AHRQ) provided an overview of the CAHPS surveys. Speakers explained how CAHPS surveys focus on patients' priorities and build on current research in survey development and administration. Speakers also reviewed recommended guidelines for administering CAHPS surveys and discuss the ways in which organizations are using survey results.
Speakers
Caren Ginsberg, Ph.D.
Director, CAHPS Division
Center for Quality Improvement and Patient Safety
Agency for Healthcare Research and Quality
AHRQ's CAHPS Program (PDF, 150 KB)
Director, CAHPS Division
Center for Quality Improvement and Patient Safety
Agency for Healthcare Research and Quality
AHRQ's CAHPS Program (PDF, 150 KB)
Susan Edgman-Levitan, P.A.
Executive Director
John D. Stoeckle Center for Primary Care Innovation
Massachusetts General Hospital
How Are Survey Results Used? (PDF, 935 KB)
Executive Director
John D. Stoeckle Center for Primary Care Innovation
Massachusetts General Hospital
How Are Survey Results Used? (PDF, 935 KB)
Stephanie Fry (Moderator and Speaker)
Senior Study Director
Westat
Introduction Presentation Slides (PDF, 285 KB)
What Is Patient Experience and How Does CAHPS Measure It? (PDF, 260 KB)
How Are CAHPS Surveys Administered? (PDF, 350 KB)
Closing Presentation Slides (PDF, 283 KB)
Senior Study Director
Westat
Introduction Presentation Slides (PDF, 285 KB)
What Is Patient Experience and How Does CAHPS Measure It? (PDF, 260 KB)
How Are CAHPS Surveys Administered? (PDF, 350 KB)
Closing Presentation Slides (PDF, 283 KB)
Recording
Understanding CAHPS Surveys: A Primer for New Users (58:50)
Transcript
Understanding CAHPS Surveys: A Primer for New Users (PDF, 703 KB)
Related Materials
Page last reviewed March 2019
Page originally created November 2018
Page originally created November 2018
Internet Citation: Understanding CAHPS Surveys: A Primer for New Users (Webcast): Annual Refresher. Content last reviewed March 2019. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/cahps/news-and-events/events/webinar-120518.html
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