Health systems and hospitals in pursuit of high reliability.

Cheney C. HealthLeaders Media. April 17, 2019.

This news article describes how a 19-hospital health system successfully applied high reliability principles to emphasize a zero-tolerance focus on patient harm. The coordinated effort across the system achieved a drop in readmissions and physician burnout. Tactics used to improve reliability include huddles, purposeful redundancy, and leadership engagement.

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