Now Available: AHRQ Webcast “Creative Strategies to Improve Patient Care Experience”
“Creative Strategies to Improve Patient Care Experience,” an Agency for Healthcare Research and Quality (AHRQ) webcast, is now available on the CAHPS website. The webcast provided an overview of a study using nurse care coordination as a strategy to improve patients’ experience with primary care. Speakers discussed the role of staff’s creative ideas in improving patient care experiences generally, the challenges for organizations that these ideas entail, and ways to address these challenges.
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Creative Strategies To Improve Patient Care Experience
April 18, 2019
Summary
This Webcast from the Agency for Healthcare Research and Quality (AHRQ) provided an overview of one study using nurse care coordination as a strategy to improve patients' experience with primary care. Speakers discussed the role of staff's creative ideas in improving patient care experiences generally, the challenges for organizations that these ideas entail, and ways to address these challenges.
Speakers
Caren Ginsberg, Ph.D.
Director, CAHPS Division
Center for Quality Improvement and Patient Safety
Agency for Healthcare Research and Quality
AHRQ's CAHPS Program (PDF, 888 KB)
Director, CAHPS Division
Center for Quality Improvement and Patient Safety
Agency for Healthcare Research and Quality
AHRQ's CAHPS Program (PDF, 888 KB)
Ingrid Nembhard, Ph.D., M.S.
Fishman Family President's Distinguished Professor
Associate Professor of Health Care Management
The Wharton School
University of Pennsylvania
Creative Strategies to Improve Patient Care Experience (PDF, 1.76 MB)
Fishman Family President's Distinguished Professor
Associate Professor of Health Care Management
The Wharton School
University of Pennsylvania
Creative Strategies to Improve Patient Care Experience (PDF, 1.76 MB)
Yuna Lee, Ph.D., M.P.H.
Assistant Professor
Department of Health Policy and Management
Columbia University Mailman School of Public Health
What Is a Creative Idea? (PDF, 1.28 MB)
Assistant Professor
Department of Health Policy and Management
Columbia University Mailman School of Public Health
What Is a Creative Idea? (PDF, 1.28 MB)
Susan Edgman-Levitan, P.A.
Executive Director
John D. Stoeckle Center for Primary Care Innovation
Massachusetts General Hospital
Introduction Presentation Slides (PDF, 1.79 MB)
Closing Presentation Slides (PDF, 1 MB)
Executive Director
John D. Stoeckle Center for Primary Care Innovation
Massachusetts General Hospital
Introduction Presentation Slides (PDF, 1.79 MB)
Closing Presentation Slides (PDF, 1 MB)
Recording
Creative Strategies To Improve Patient Care Experience (59:48)
Transcript
Creative Strategies To Improve Patient Care Experience (PDF, 710 KB)
Related Materials
Page last reviewed June 2019
Page originally created March 2019
Page originally created March 2019
Internet Citation: Creative Strategies To Improve Patient Care Experience. Content last reviewed June 2019. Agency for Healthcare Research and Quality, Rockville, MD. https://www.ahrq.gov/cahps/news-and-events/events/webinar-041819.html
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