Effect of a central call center on employee perceptions of safety culture within community pharmacies in an academic health system.

Bowden A, Mullin S, Tak C, Tyler LS, Nickman NA, Moorman K. Am J Health-Syst Pharm. 2019;76:360-365.

Researchers examined employee perceptions of safety culture before and after implementation of a pharmacy services call center designed to reduce interruptions across nine community pharmacies. They found that pharmacies with the call centers reported a 9.3% overall improvement in patient safety after implementation.

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