Raising and responding to frontline concerns in healthcare. | AHRQ Patient Safety Network

Raising and responding to frontline concerns in healthcare. | AHRQ Patient Safety Network

• Commentary
 
• Published August 2019

Raising and responding to frontline concerns in healthcare.

Mannion R, Davies H. BMJ. 2019;366:l4944.

Psychological safety empowers staff to speak up about problems. This commentary highlights how senior managers can help ensure that departmental-level conditions facilitate the reporting of concerns. The authors call for organizations and managers to encourage speaking up and to respond appropriately.

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