Hotline updates and new contact info
The FDA is changing the hours for the COVID-19 Industry Hotline (1-888-INFO-FDA, press *). The FDA began this 24/7 Hotline on March 12, 2020 to address the many questions that the agency was receiving on topics such as diagnostic testing and personal protective equipment (PPE). Since that time, we have responded to over 12,000 inquiries.
To best meet current needs, starting on Monday, May 18, 2020, the Hotline will be operating from 8:00 a.m. to midnight Eastern Time Monday-Friday and 8:00 a.m. to 8:00 p.m. Eastern Time on weekends and holidays. For urgent inquiries, the FDA Emergency Line (1-866-300-4374) remains available after-hours. The FDA has also published and continues to update extensive resources on COVID-19 and medical devices to help answer questions.
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