CAHPS Clinician & Group Survey

CAHPS Clinician & Group Survey: Read about the CAHPS Clinician & Group Survey (CG-CAHPS), a standardized instrument assessing patients’ experience with healthcare providers and staff in doctors' offices. Results can help improve ambulatory care and equip consumers with comparative information to choose healthcare providers. Healthcare providers widely and successfully use data from AHRQ’s Consumer Assessment of Healthcare Providers and Systems Clinician and Group Survey to assess changes in their ratings and specific aspects of patient experience, but the data have untapped potential for studying consumer choice, a new AHRQ-funded literature review has found. Researchers found that healthcare providers are using the survey to assess a wide range of pre-post interventional changes in global ratings, such as overall provider ratings, and in specific aspects of patient experience, such as provider communication, access, courteous office staff and patient-centeredness. They concluded that healthcare providers value the survey as a means of assessing change, evaluating interventions and improving critical aspects of patient care experiences and healthcare delivery. https://pubmed.ncbi.nlm.nih.gov/39044849/