Making Healthcare Safer IV: Programs for Responding to Harms Experienced by Patients During Clinical Care

https://effectivehealthcare.ahrq.gov/products/clinical-care/rapid-research Making Healthcare Safer IV: Programs for Responding to Harms Experienced by Patients During Clinical Care (Rapid Review, released on April 2, 2025) This rapid review synthesizes the current literature on the effectiveness of programs used by healthcare organizations to respond after patients experience harm during their care. We focused on communication and resolution programs that included communication with the patient and family, event review, quality improvement, and in a qualifying subset of events, an apology for causing harm and an offer of compensation.