'Huge Implications For Healthcare': Patient Portal Messages Have Surged More Than 150% Since 2020, Analysis Shows

'Huge Implications For Healthcare': Patient Portal Messages Have Surged More Than 150% Since 2020, Analysis Shows Meanwhile, telephone calls fell slightly during the same time, a study published in JAMA found. An accompanying editorial to the study asserted that the increase in patient portal messages has prompted a "substantial increase in ... clinician workload." https://kffhealthnews.org/morning-breakout/huge-implications-for-health-care-health-industry-062326/