Explaining organisational responses to a board-level quality improvement intervention: findings from an evaluation in six providers in the English National Health Service.
This qualitative study employed observation, interviews, and review of documents to examine six health care organizations' efforts to improve their governing processes. Researchers found that the presence of a functioning board and the availability of adequate time and resources to improve were the key factors in enhancing organizational performance. The authors highlight the importance of focusing on these contextual factors when seeking improvement, particularly in public sector health systems.
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