CAHPS Health Plan Survey Database Drives Quality Improvement

https://www.ahrq.gov/cahps/cahps-database/index.html AHRQ’s Consumer Assessment of Healthcare Providers and Systems (CAHPS) Health Plan Survey Database offers national patient experience data from Medicaid, Medicare and private health plans that voluntarily submit results. Participating organizations receive customized feedback reports and access to national benchmarks, helping them measure and improve their quality of care. The database includes composite scores on key areas such as access to care and customer service, along with individual question-level data. Healthcare organizations, researchers and policymakers can use these insights to track trends, identify gaps and prioritize patient-centered improvements. Access the CAHPS Health Plan Survey Database.