Webinar Recording Now Available: Leveraging Partnerships With Patients and Families To Improve Care

Patients and families should be not only recipients of care but also be leveraged as partners in improving the healthcare experience. In a recent webinar hosted by AHRQ’s Consumer Assessment of Healthcare Providers and Systems (CAHPS®) team, guest speakers shared insights and practical strategies to involve patients and families in care and quality improvement practices. They discussed the Patient-Centered Outcomes Research model, which positions patients as research partners, and shared examples of projects that used Experience-Based Co-Design to improve services in maternal and pediatric care. Speakers stressed the need to measure the impact of partnerships, formalize family engagement models, and celebrate contributions to sustain momentum in quality improvement. https://www.ahrq.gov/cahps/news-and-events/research-meetings/2025-research-meeting.html