Holding out for an apology. | AHRQ Patient Safety Network

Holding out for an apology. | AHRQ Patient Safety Network

• Commentary
 
• Published November 2018

Holding out for an apology.

BMJ. 2018;363:k3033.

Patients who experience care complications are vulnerable to psychological consequencesthat can affect their relationship with their clinical teams. This commentary relates insights from a patient who experienced complications resulting from care, the negative impact on her relationship with her surgeon, and how she felt when her surgeon expressed empathy. The author offers recommendations for clinicians to demonstrate their concern and improve practice when problems occur.

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