Weekly Enrollment Snapshot: Week 6

CMS FACT SHEET

FOR IMMEDIATE RELEASE
December 6, 2018

Contact: CMS Media Relations

(202) 690-6145 | CMS Media Inquiries

Weekly Enrollment Snapshot: Week 6

Week 6, Dec 2-8, 2018

In week six of the 2019 Open Enrollment, 934,269 people selected plans using the HealthCare.gov platform. As in past years, enrollment weeks are measured Sunday through Saturday.  Consequently, the cumulative totals reported in this snapshot reflect one fewer day than last year.

Every week during Open Enrollment, the Centers for Medicare & Medicaid Services (CMS) will release enrollment snapshots for the HealthCare.gov platform, which is used by the Federally-facilitated Exchanges and some State-based Exchanges. These snapshots provide point-in-time estimates of weekly plan selections, call center activity, and visits to HealthCare.gov or CuidadoDeSalud.gov.

The final number of plan selections associated with enrollment activity during a reporting period may change due to plan modifications or cancellations. In addition, the weekly snapshot only reports new plan selections and active plan renewals and does not report the number of consumers who have paid premiums to effectuate their enrollment.

Definitions and details on the data are included in the glossary.

HealthCare.gov Platform Snapshot

HealthCare.gov Platform Snapshot	Week 6: Dec 2 - Dec 8	Cumulative:  Nov 1-Dec 8
Plan Selections	934,269	4,132,432
New Consumers	294,700	1,106,963
Consumers Renewing Coverage	639,569	3,025,469
Consumers on Applications Submitted	1,194,248	6,320,484
Call Center Volume	788,948	3,465,760
Calls with Spanish Speaking Representative	57,445	239,149
HealthCare.gov Users	2,684,259	11,061,924
CuidadoDeSalud.gov Users	96,899	417,085
Window Shopping HealthCare.gov Users	230,679	1,090,490
Window Shopping CuidadoDeSalud.gov Users	8,145	31,050

HealthCare.gov State-by-State Snapshot 

The state-by-state Snapshot provides cumulative individual plan selections for the 39 states using the HealthCare.gov platform. Cumulative individual plan selections for the states using the HealthCare.gov platform include: 

State	Cumulative Plan Selections Nov 1 – Dec 8
Alaska	9,126
Alabama	80,975
Arkansas	29,049
Arizona	73,214
Delaware	10,378
Florida	999,045
Georgia	233,584
Hawaii	9,943
Iowa	25,054
Illinois	134,041
Indiana	63,887
Kansas	45,716
Kentucky	39,760
Louisiana	39,138
Maine	32,278
Michigan	126,628
Missouri	101,274
Mississippi	44,621
Montana	21,321
North Carolina	236,693
North Dakota	11,056
Nebraska	49,716
New Hampshire	20,140
New Jersey	118,134
New Mexico	22,169
Nevada	40,582
Ohio	89,239
Oklahoma	66,480
Oregon	73,181
Pennsylvania	163,457
South Carolina	105,771
South Dakota	15,091
Tennessee	97,320
Texas	542,580
Utah	97,931
Virginia	134,057
Wisconsin	106,440
West Virginia	10,199
Wyoming	13,164

Glossary Plan Selections: The cumulative metric represents the total number of people who have submitted an application and selected a plan, net of any cancellations from a consumer or cancellations from an insurer that have occurred to date. The weekly metric represents the net change in the number of non-cancelled plan sections over the period covered by the report.

Plan selections will not include those consumers who are automatically re-enrolled into a plan.

To have their coverage effectuated, consumers generally need to pay their first month’s health plan premium. This release does not report the number of effectuated enrollments.

New Consumers: A consumer is considered to be a new consumer if they did not have 2018 Exchange coverage through December 31, 2018 and had a 2019 plan selection.

Renewing Consumers: A consumer is considered to be a renewing consumer if they have 2018 Exchange coverage through December 31, 2018 and either actively select the same plan or a new plan for 2019.

Exchange: Generally, this report refers to 39 states that use the HealthCare.gov platform. The states using the HealthCare.gov platform for the individual market Exchange are Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Mississippi, Missouri, Montana, Nebraska, New Hampshire, New Jersey, Nevada, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.

HealthCare.gov States: The 39 states that use the HealthCare.gov platform for the 2019 benefit year, including the Federally-facilitated Exchanges and some State-based Exchanges.

Consumers on Applications Submitted: This includes a consumer who is on a completed and submitted application to the Exchange using the HealthCare.gov platform. If determined eligible for Exchange coverage, a consumer still needs to pick a health plan (i.e., plan selection) and pay their premium to get covered (i.e., effectuated enrollment). Because families can submit a single application, this figure tallies the total number of people on a submitted application (rather than the total number of submitted applications).

Call Center Volume: The total number of calls received by the call center for the 39 states that use the HealthCare.gov platform over the time period covered by the snapshot. Calls with Spanish speaking representatives are not included.

Calls with Spanish Speaking Representative: The total number of calls received by the call center for the 39 states that use the HealthCare.gov platform over the time period covered by the snapshot where consumers chose to speak with a Spanish-speaking representative. These calls are not included within the Call Center Volume metric.

HealthCare.gov Users or CuidadoDeSalud.gov Users: These user metrics total how many unique users viewed or interacted with HealthCare.gov or CuidadoDeSalud.gov, respectively, over the course of a specific date range. For cumulative totals, a separate report is run for the entire Open Enrollment period to minimize users being counted more than once during that longer range of time and to provide a more accurate estimate of unique users. Depending on an individual’s browser settings and browsing habits, a visitor may be counted as a unique user more than once.

Window Shopping HealthCare.gov Users or CuidadoDeSalud.gov Users: These user metrics total how many unique users interacted with the window-shopping tool at HealthCare.gov or CuidadoDeSalud.gov, respectively, over the course of a specific date range. For cumulative totals, a separate report is run for the entire Open Enrollment period to minimize users being counted more than once during that longer range of time and to provide a more accurate estimate of unique users. Depending on an individual’s browser settings and browsing habits, a visitor may be counted as a unique user more than once. Users who window-shopped are also included in the total HealthCare.gov or CuidadoDeSalud.gov user total.