Review and Dispute Activities Happening Now

This is a reminder that covered recipients are currently reviewing Program Year 2018 data. Please be mindful of disputes initiated within the review and dispute period (April 1, 2019 – May 15, 2019).

Disputes may be resolved at any point during the review and dispute period. It is expected that disputes will be resolved in good faith by the May 30th deadline. Payment records with disputes that remain unresolved after May 30th will be published as disputed. The Centers for Medicare & Medicaid Services (CMS) does not mediate disputes. It is important that applicable manufacturers and GPOs work directly with the physician or teaching hospital to resolve any disputes.

Review, Dispute, and Corrections Webinar Presentation

On Wednesday, April 10, 2019 the Open Payments team held a webinar to provide an overview of the review, dispute and corrections process. The presentation is available and has been posted to the Open Payments Events Page

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Instructions for the Data Correction Process

Step-by-step instructions regarding the data correction process are available below and on the Resources page of the Open Payments website.

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Available Resources

For a comprehensive list of Open Payment resources visit the Resources Page

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Questions—Contact Live Help Desk

Need help or have questions? Contact the Open Payments Help Desk at openpayments@cms.hhs.gov or call 1-855-326-8366 (TTY Line: 1-844-649-2766). The Help Desk is available Monday through Friday, from 8:30 a.m. to 7:30 p.m. (ET).

The Help Desk refers media inquiries to CMS’ Press Office for response.