The impact of internal service quality on preventable adverse events in hospitals.

Zheng S, Tucker AL, Ren ZJ, Heineke J, McLaughlin A, Podell AL. Production Operations Manage. 2018;27:2201-2212.

Little is known about the relationship between the quality of hospital support services, such as environmental services, and patient safety outcomes. Using data from a hospital that created a measure for the quality of service provided by support departments, researchers found that higher quality service from support departments was associated with decreased rates of adverse events.

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