Clinician Perspectives on the Benefits of Practice Facilitation for Small Primary Care Practices

Clinician Perspectives on the Benefits of Practice Facilitation for Small Primary Care Practices

1. Erin S. Rogers, DrPH1,2⇑, 
2. Allison M. Cuthel, MPH1, 
3. Carolyn A. Berry, PhD1,
4. Sue A. Kaplan, JD1 and 
5. Donna R. Shelley, MD, MPH1

+Author Affiliations

1. 1New York University School of Medicine, Department of Population Health, New York, New York
2. 2VA NY Harbor Healthcare System, New York, New York

1. CORRESPONDING AUTHOR: Erin S. Rogers, DrPH, New York University School of Medicine, 180 Madison Ave, New York, NY 10016, Erin.Rogers@nyulangone.org

 

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Abstract

PURPOSE Small independent primary care practices (SIPs) often lack the resources to implement system changes. HealthyHearts NYC, funded through the EvidenceNOW initiative of the Agency for Healthcare Research and Quality, studied the effectiveness of practice facilitation to improve cardiovascular disease– related care in 257 SIPs. We sought to understand SIP clinicians’ perspectives on the benefits of practice facilitation.

METHODS We conducted in-depth interviews with 19 SIP clinicians enrolled in HealthyHearts NYC. Interviews were transcribed and coded using deductive and inductive approaches. To understand whether the perceived benefits of practice facilitation differ based on the availability of internal staff for quality improvement (QI), we compared themes pertaining to benefits between practices with 3 or fewer office staff vs more than 3 office staff.

RESULTS Clinicians perceived 2 main benefits of practice facilitation. First, facilitators served as a connection to the external health care environment for SIPs, often through teaching and information sharing. Second, facilitators provided electronic health record (EHR)/data expertise, often by teaching functionality and completing technical assistance and tasks. SIPs with more than 3 office staff felt that facilitators provided benefits primarily through teaching, whereas SIPs with 3 or fewer staff felt that facilitators also provided hands-on support. At the intersections of these benefits, there emerged 3 central practice facilitation benefits: (1) creating awareness of quality gaps, (2) connecting practices to information, resources, and strategies, and (3) optimizing the EHR for QI goals.

CONCLUSIONS SIP clinicians perceived practice facilitation to be an important resource for connecting their practice to the external health care environment and resources, and helping their practice build QI capacity through teaching, hands-on support, and EHR-driven solutions.

Key words

• primary care
• practice transformation
• practice facilitation
• organizational change
• professional practice
• physician perspective
• small independent primary care practices
• qualitative research
• health information technology
• practice-based research