Satisfaction With Electronic Health Records Did Not Improve Between 2014 and 2015

Clinician satisfaction with using electronic health records (EHRs) did not significantly improve between 2014 and 2015, according to an AHRQ-funded study in JAMA Network Open. Poor usability of EHR systems is associated with job dissatisfaction and burnout and could impact patient safety, researchers noted. To conduct their analysis, authors reviewed usability testing results required by HHS’ Office of the National Coordinator for Health Information Technology. After analyzing results on 27 EHR products that met the study criteria, researchers found that between 2014 and 2015, usability scores declined for 44 percent of the products and increased for 48 percent. In 2015, about a quarter of products were below an established average benchmark score. Access the abstract.

Evaluating Improvements and Shortcomings in Clinician Satisfaction With Electronic Health Record Usability

Kylie M Gomes 1, Raj M Ratwani 2

Affiliations

PMID: 31834390
PMCID: PMC6991193
DOI: 10.1001/jamanetworkopen.2019.16651

Abstract

This cross-sectional study compares reported 2015 system usability scale scores for electronic health record systems with 2014 scores and with benchmarks to evaluate whether satisfaction is improving.

Conflict of interest statement

Conflict of Interest Disclosures: Dr Ratwani reported receiving grants from the Agency for Healthcare Research and Quality outside the submitted work. No other disclosures were reported.