The Uneven Distribution Of Patient Portal Messages Across Patients And Physicians Authors: A Jay Holmgren a.holmgren@ucsf.edu, Nate C. Apathy, Ateev Mehrotra, and Michael E. Chernew

The Uneven Distribution Of Patient Portal Messages Across Patients And Physicians Authors: A Jay Holmgren a.holmgren@ucsf.edu, Nate C. Apathy, Ateev Mehrotra, and Michael E. Chernew https://www.healthaffairs.org/doi/10.1377/hlthaff.2025.01416?utm_campaign=august%202026%20issue&utm_medium=email&_hsenc=p2ANqtz--0rlO2Aud3qlVVydIalM8TVUiw_KSiy0hfQYSZ3GclrC5kgfEyrP5jVmrYsaAVs1UA4lJ5z46KyafcNvXcO-GIvQGzBw&_hsmi=435825762&utm_source=well%20read A large study found that patient portal message volume is concentrated among a small share of patients and physicians, with high message burdens linked to increased after-hours EHR work.