Public Reporting of Patients’ Comments with Quality Measures: How Can We Make It Work?
Tuesday, June 3, 2014
1 - 2 p.m. ET
This free Webcast from the Agency for Healthcare Research and Quality (AHRQ) will focus on the use of patient comments in public reports that are designed to inform consumers about health care providers. Researchers will discuss an ongoing AHRQ study of methods for eliciting representative patient comments and reporting those comments in a coherent manner with standardized measures of physician quality, including CAHPS® measures of patient experience and clinical measures of patient treatment.
Steven Martino, PhD, Behavioral Scientist, RAND, Pittsburgh, PA
Rachel Grob, PhD, Senior Scientist, Center for Patient Partnerships and Department of Family Medicine, University of Wisconsin, Madison, WI
Mark Schlesinger, PhD, Professor of Health Policy, Yale School of Public Health, New Haven, CT
Dale Shaller, Managing Director, CAHPS Database; Shaller Consulting Group, Stillwater, MN (Moderator)
Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys ask consumers about their experiences with health care. The CAHPS program at the Agency for Healthcare Research and Quality (AHRQ) supports the development and promotion of CAHPS surveys, toolkit materials, and comparative databases, and provides technical assistance to users. Learn more about AHRQ’s CAHPS program at: www.cahps.ahrq.gov.
AHRQ’s CAHPS Database receives data voluntarily submitted by users that have administered either the CAHPS Health Plan Survey or the CAHPS Clinician & Group Survey. The CAHPS Database aggregates the data to facilitate comparisons of CAHPS survey results by users, researchers, and other interested organizations. Learn more about AHRQ’s CAHPS Database at: www.cahps.ahrq.gov/cahps-