Weekly Enrollment Snapshot: Week 5

FOR IMMEDIATE RELEASE
December 6, 2018

Contact: CMS Media Relations
(202) 690-6145 | CMS Media Inquiries

Weekly Enrollment Snapshot: Week 5

Week 5, Nov 25-Dec 1, 2018

In week five of the 2019 Open Enrollment, 773,250 people selected plans using the HealthCare.gov platform. As in past years, enrollment weeks are measured Sunday through Saturday.  Consequently, the cumulative totals reported in this snapshot reflect one fewer day than last year.

Every week during Open Enrollment, the Centers for Medicare & Medicaid Services (CMS) will release enrollment snapshots for the HealthCare.gov platform, which is used by the Federally-facilitated Exchanges and some State-based Exchanges. These snapshots provide point-in-time estimates of weekly plan selections, call center activity, and visits to HealthCare.gov or CuidadoDeSalud.gov.

The final number of plan selections associated with enrollment activity during a reporting period may change due to plan modifications or cancellations. In addition, the weekly snapshot only reports new plan selections and active plan renewals and does not report the number of consumers who have paid premiums to effectuate their enrollment.

Definitions and details on the data are included in the glossary.

HealthCare.gov Platform Snapshot

HealthCare.gov Platform Snapshot	Week 5: Nov 25 – Dec 1	Cumulative:  Nov 1-Dec 1
Plan Selections	773,250	3,198,163
New Consumers	224,132	812,263
Consumers Renewing Coverage	549,118	2,385,900
Consumers on Applications Submitted	1,071,125	5,126,236
Call Center Volume	701,277	2,676,812
Calls with Spanish Speaking Representative	45,786	181,704
HealthCare.gov Users	2,435,992	9,059,798
CuidadoDeSalud.gov Users	84,459	337,524
Window Shopping HealthCare.gov Users	200,172	909,749
Window Shopping CuidadoDeSalud.gov Users	6,707	26,052

HealthCare.gov State-by-State Snapshot 

The state-by-state Snapshot provides cumulative individual plan selections for the 39 states using the HealthCare.gov platform. Cumulative individual plan selections for the states using the HealthCare.gov platform include: 

State	Cumulative Plan Selections Nov 1 – Dec 1
Alaska	7,065
Alabama	63,751
Arkansas	22,201
Arizona	55,090
Delaware	7,706
Florida	799,188
Georgia	182,018
Hawaii	7,806
Iowa	18,999
Illinois	100,218
Indiana	47,974
Kansas	35,783
Kentucky	30,172
Louisiana	29,802
Maine	23,809
Michigan	96,042
Missouri	77,912
Mississippi	35,445
Montana	15,529
North Carolina	184,891
North Dakota	8,184
Nebraska	38,407
New Hampshire	15,255
New Jersey	89,712
New Mexico	16,935
Nevada	31,068
Ohio	66,329
Oklahoma	51,169
Oregon	56,060
Pennsylvania	123,918
South Carolina	82,402
South Dakota	11,155
Tennessee	75,729
Texas	414,350
Utah	75,197
Virginia	100,457
Wisconsin	82,493
West Virginia	7,728
Wyoming	10,214

Glossary

Plan Selections: The cumulative metric represents the total number of people who have submitted an application and selected a plan, net of any cancellations from a consumer or cancellations from an insurer that have occurred to date. The weekly metric represents the net change in the number of non-cancelled plan sections over the period covered by the report.

Plan selections will not include those consumers who are automatically re-enrolled into a plan.

To have their coverage effectuated, consumers generally need to pay their first month’s health plan premium. This release does not report the number of effectuated enrollments.

New Consumers: A consumer is considered to be a new consumer if they did not have 2018 Exchange coverage through December 31, 2018 and had a 2019 plan selection.

Renewing Consumers: A consumer is considered to be a renewing consumer if they have 2018 Exchange coverage through December 31, 2018 and either actively select the same plan or a new plan for 2019.

Exchange: Generally, this report refers to 39 states that use the HealthCare.gov platform. The states using the HealthCare.gov platform for the individual market Exchange are Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Mississippi, Missouri, Montana, Nebraska, New Hampshire, New Jersey, Nevada, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.

HealthCare.gov States: The 39 states that use the HealthCare.gov platform for the 2019 benefit year, including the Federally-facilitated Exchanges and some State-based Exchanges.

Consumers on Applications Submitted: This includes a consumer who is on a completed and submitted application to the Exchange using the HealthCare.gov platform. If determined eligible for Exchange coverage, a consumer still needs to pick a health plan (i.e., plan selection) and pay their premium to get covered (i.e., effectuated enrollment). Because families can submit a single application, this figure tallies the total number of people on a submitted application (rather than the total number of submitted applications).

Call Center Volume: The total number of calls received by the call center for the 39 states that use the HealthCare.gov platform over the time period covered by the snapshot. Calls with Spanish speaking representatives are not included.

Calls with Spanish Speaking Representative: The total number of calls received by the call center for the 39 states that use the HealthCare.gov platform over the time period covered by the snapshot where consumers chose to speak with a Spanish-speaking representative. These calls are not included within the Call Center Volume metric.

HealthCare.gov Users or CuidadoDeSalud.gov Users: These user metrics total how many unique users viewed or interacted with HealthCare.gov or CuidadoDeSalud.gov, respectively, over the course of a specific date range. For cumulative totals, a separate report is run for the entire Open Enrollment period to minimize users being counted more than once during that longer range of time and to provide a more accurate estimate of unique users. Depending on an individual’s browser settings and browsing habits, a visitor may be counted as a unique user more than once.

Window Shopping HealthCare.gov Users or CuidadoDeSalud.gov Users: These user metrics total how many unique users interacted with the window-shopping tool at HealthCare.gov or CuidadoDeSalud.gov, respectively, over the course of a specific date range. For cumulative totals, a separate report is run for the entire Open Enrollment period to minimize users being counted more than once during that longer range of time and to provide a more accurate estimate of unique users. Depending on an individual’s browser settings and browsing habits, a visitor may be counted as a unique user more than once. Users who window-shopped are also included in the total HealthCare.gov or CuidadoDeSalud.gov user total.