Communicating in a Crisis: Risk Communication Guidelines for Public Officials | NLM

Disaster Information Management Research Center | NLM

Communicating in a Crisis: Risk Communication Guidelines for Public Officials

10/01/2019 12:00 AM EDT

Source: Substance Abuse and Mental Health Services Administration (SAMHSA). Published: 10/2019. This 48-page provides public officials, as well as others involved in disaster and emergency communications, with information about effective communication, working with the media, using social media, addressing errors, and controlling rumors. It focuses on techniques for responding to and cooperating with the media in conveying information; ways to deliver messages before, during, and after a public health crisis; and tools of the trade of media relations and public communications. (PDF)