Achieving an Exceptional Patient and Family Experience of Inpatient Hospital Care | AHRQ Patient Safety Network

Achieving an Exceptional Patient and Family Experience of Inpatient Hospital Care.

Balik B, Conway J, Zipperer L, Watson J. Cambridge, MA: Institute for Healthcare Improvement; 2011.

This white paper identifies drivers of patient-centered care, and provides tools to help organizations improve the patient and family experience.

full-text (download the pdf file):
AHRQ Patient Safety Network