"Saying sorry": some strategies for effective apology within the workplace. | AHRQ Patient Safety Network

"Saying sorry": some strategies for effective apology within the workplace. | AHRQ Patient Safety Network

• Commentary
 
• Published October 2018

"Saying sorry": some strategies for effective apology within the workplace.

Cleary M, Lees D, Lopez V. Issues Ment Health Nurs. 2018 Oct 29; [Epub ahead of print].

Effective apology behaviors improve opportunities for error resolution for clinicians, patients, and families. This commentary highlights the importance of expressing empathy, considering legal implications, and demonstrating individual, leadership, and organizational support of open disclosure.

PubMed citationAvailable at

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