Event Registration (EVENT: 1335440 - SESSION: 1) Introducing a Protocol to Obtain Patient Comments Using the CAHPS® Clinician & Group Survey

Event Registration (EVENT: 1335440 - SESSION: 1)

Introducing a Protocol to Obtain Patient Comments Using the CAHPS® Clinician & Group Survey

Thursday, January 26, 2017 1:00 - 2:00 p.m. ET

A new set of five open-ended questions for obtaining patient comments is now available for use with the CAHPS Clinician & Group Survey (CG-CAHPS). These questions, called the Patient Narrative Elicitation Protocol (beta version), prompt survey respondents to tell a clear and comprehensive story about their experiences with their health care provider and the staff in his or her office. The Webcast will review the purpose of the questions, describe the development and testing process, and offer recommendations for implementation. Attendees will also hear from an organization that has implemented the open-ended questions as part of its CG-CAHPS Survey.

Speakers: Mark Schlesinger, PhD Yale University  Lise Rybowski, MBA The Severyn Group  Barbra Rabson, MPH Massachusetts Health Quality Partners Dale Shaller, MPA Shaller Consulting Group (Moderator) Learn more about the CAHPS Patient Narrative Elicitation Protocol.