Introducing a Protocol to Obtain Patient Comments Using the CAHPS® Clinician & Group Survey
Webcast January 26, 1-2 p.m. EST
Register Now for the Webcast
A new set of five open-ended questions for obtaining patient comments is now available for use with the CAHPS Clinician & Group Survey (CG-CAHPS). These questions, called the Patient Narrative Elicitation Protocol (beta version), prompt survey respondents to tell a clear and comprehensive story about their experiences with their health care provider and the staff in his or her office. The Webcast will review the purpose of the questions, describe the development and testing process, and offer recommendations for implementation. Attendees will also hear from an organization that has implemented the open-ended questions as part of its CG-CAHPS Survey.
- Mark Schlesinger, PhD, Yale University, New Haven, CT
- Lise Rybowski, MBA, The Severyn Group, Ashburn, VA
- Barbra Rabson, MPH, Massachusetts Health Quality Partners, Watertown, MA
- Dale Shaller, MPA, Shaller Consulting Group, Stillwater, MN (Moderator)
If you have any questions or comments, please contact the CAHPS User Network at firstname.lastname@example.org or 1-800-492-9261.
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Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys ask consumers about their experiences with health care. The CAHPS program at the U.S. Agency for Healthcare Research and Quality (AHRQ) supports the development and promotion of CAHPS surveys, instructional materials, and comparative databases, and provides technical assistance to users. Learn more about AHRQ’s CAHPS program.
AHRQ’s CAHPS Database receives data voluntarily submitted by users that have administered either the CAHPS Health Plan Survey or the CAHPS Clinician & Group Survey. The CAHPS Database aggregates the data to facilitate comparisons of CAHPS survey results by users, researchers, and other interested organizations. Learn more about AHRQ’s CAHPS Database.