Association of emotional intelligence with malpractice claims: a review. | AHRQ Patient Safety Network

Association of emotional intelligence with malpractice claims: a review. | AHRQ Patient Safety Network

• Review
 
• Published January 2019

Association of emotional intelligence with malpractice claims: a review.

Shouhed D, Beni C, Manguso N, IsHak WW, Gewertz BL. JAMA Surg. 2019 Jan 30; [Epub ahead of print].

This narrative review examines the role of emotional intelligence in patient safety outcomes. The authors highlight research regarding the connection between physician interpersonal interaction and malpractice risk as well as studies showing how emotional intelligence is associated with better physician performance and higher patient satisfaction. They conclude that interventions to enhance emotional intelligence may improve patient–physician relationships and decrease malpractice risk.

PubMed citationAvailable at

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