Updates to the CAHPS Clinician & Group Surveys

Learn What’s New in the CAHPS Clinician & Group Surveys 2.0

In response to feedback from stakeholders and users, the CAHPS Consortium has updated the Clinician & Group Surveys. Read about these surveys at https://www.cahps.ahrq.gov/Surveys-Guidance/CG/About-CG.aspx.

Changes include the following:
- Questions ask about experiences with “this provider” rather than “this doctor.”
- The Child 12-Month Survey (formerly referred to as the Child Primary Care Survey 2.0 (beta)) and the Visit Survey were finalized.
- Supplemental item sets related to patient-centered medical homes and health information technology were released (see below).
- A question about mental health status was added.
- The questions used to identify respondents with chronic conditions were moved from the core survey to the supplemental items.
- An e-mail administration mode and site-level sampling recommendations were added to the instructions for fielding the survey.
The CAHPS Consortium is currently reviewing all of the supplemental items for the Clinician & Group Surveys. The 2.0 versions of these supplemental items will be available in 2012.



Video Podcast

A video podcast (12:36 minutes) explaining the updates to the Clinician & Group Surveys is available at http://www.cahps.ahrq.gov/News-and-Events/Podcasts.aspx.


New Supplemental Item Set for Health Information Technology

The CAHPS Health Information Technology Item Set focuses on assessing patients' experiences with the use of health information technology in physicians' offices.

Information about the item set is available at https://www.cahps.ahrq.gov/Surveys-Guidance/Item-Sets/HIT.aspx.

The item set is available in PDF and Word formats in Supplemental Items for the Adult Surveys, which can be downloaded from http://cahps.ahrq.gov/Surveys-Guidance/CG/Get-Surveys-and-Instructions.aspx.


New Supplemental Item Set for Patient-Centered Medical Homes

The CAHPS Patient-Centered Medical Home (PCMH) Item Set expands on topics in the 12-Month Survey and introduces new topics. The combination of this item set with the 12-Month Survey enables users to ask patients about their experiences with the domains of primary care that define a medical home.
- Information about the item set is available at https://www.cahps.ahrq.gov/Surveys-Guidance/Item-Sets/PCMH.aspx.
- Information about the expanded 12-Month Survey with PCMH Items is available at https://www.cahps.ahrq.gov/Surveys-Guidance/CG/PCMH.aspx.
- The item set is available in PDF and Word formats in Supplemental Items for the Adult Surveys and Supplemental Items for the Child Surveys, which can be downloaded from http://cahps.ahrq.gov/Surveys-Guidance/CG/Get-Surveys-and-Instructions.aspx.
- A Webcast on November 3 provided information on the development of the PCMH Item Set and its use by NCQA for its PCMH Recognition Program. To access materials from the Webcast (including a video replay, audio recording, transcript, and speaker slides), visit http://www.cahps.ahrq.gov/News-and-Events/Events/Past-Events/Webcast_110311_PCMH.aspx.


Please note that if you did not register for the Webcast in advance, you will need to register using the link provided in order to view the replay.

Comments or Questions?

Please contact the CAHPS Help Line at cahps1@ahrq.gov or 1-800-492-9261.