AHRQ - Innovations Exchange

Safety Mentors Create Culture to Reduce Adverse Events and Increase Error Reporting


Snapshot
Summary
Safety mentors at Christiana Care Health System help staff implement best-practice safety behaviors and reporting of errors and near misses. The program has demonstrated an 8-percent decrease in serious adverse events and improved the catching and/or reporting of near misses related to potential medication errors. In addition, feedback from employee surveys suggests improvements in the patient safety culture within the organization.

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AHRQ - Innovations Exchange