Improving Your Performance on the CAHPS Health Plan Survey

Improving Your Performance on the CAHPS Health Plan Survey
Tuesday, March 31, 2009

This Webcast explored ways to use the CAHPS Health Plan Survey to identify improvement opportunities and design an effective quality improvement strategy.

Participants learned:
* How to use the process of quality improvement to improve your enrollees experiences.
* How to develop an effective action plan for improving enrollees experiences.
What drives the successful implementation of a plan to improve enrollees' experiences.
* How information and new online reporting tools available from the National CAHPS Benchmarking Database can help identify opportunities to improve enrollees' experiences.
* How the new online version of the CAHPS Improvement Guide can help users find strategies for improving specific aspects of enrollees' experiences.

** Following the presentations, the speakers answered questions submitted by participants during the Webcast. Those questions and answers are documented in the recordings and the transcript. If you have additional questions, please send them to cahps1@ahrq.gov.

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ABRIR AQUÍ:
Improving Your Performance on the CAHPS Health Plan Survey